BigCommerce

BigCommerce engineers are currently investigating an issue affecting credit card payments for cardholders using Bank of New Zealand (BNZ) provider, particularly during 3D Secure (3DS) authentication. Affected shoppers may be unable to complete checkout on impacted stores.

BigCommerce engineers are investigating reports of issues with currency changes on storefronts.

Commerce engineers are investigating reports of exports stalling and failing to complete for a subset of stores.

Commerce Engineering is actively investigating and monitoring a disruption to Meta CAPI (Conversions API) integrations due to a Meta outage. We are working to bring the service back online as soon as possible.

Commerce Engineering is investigating an issue where a B2C user, or a B2B user under an unapproved company, is unable to log into a B2B Catalyst storefront.

BigCommerce engineers are currently investigating an issues with a subset of stores storefront. We will provide an update shortly.

At 13:13 UTC Commerce Engineers received reports of product details not rendering properly on some product pages. After investigation the problematic release was identified and reverted, restoring functionality at 13:57 UTC. All affected storefronts should now be properly displaying product details.

Commerce Engineers have identified an issue with merchants being unable to completely disable B2B for a store. We are currently investigating.

Between 08:12 UTC and 08:19 UTC, some stores experienced elevated HTTP 500 errors on the storefront and API.

BigCommerce engineers are currently investigating availability issues with a subset of stores. We will provide an update shortly.

We have identified an issue affecting some B2B stores where certain outbound emails are not being sent. We are investigating the cause and will provide another update as soon as we have more information.

At 16:10 UTC on May 23, for a period of 30 seconds, there was an elevated error rate for a subset of stores in the US region. Storefront, Control Panel, and API traffic were affected.

BigCommerce engineers have mitigated the issue affecting visit tracking, and new visit processing has returned to normal. We have identified an impacted period where some visit data was not recorded. Visit reports and Conversion reports may show incomplete data for the affected time window.

BigCommerce Engineers are investigating an issue where analytics data is missing from the Control Panel Analytics Reports for a subset of stores.

BigCommerce engineers are currently investigating availability issues with a subset of stores. We will provide an update shortly.