BigCommerce

We are investigating delayed email delivery for some transactional emails, such as order confirmations and notifications. The delay affects recipients with Microsoft-hosted inboxes (Outlook.com, Microsoft 365). Other email providers are not affected. We will post an update as we have more information.

Starting August 31 at approximately 10:00 AM CT, we observed growing indexing queues affecting a subset of stores. During this period, newly created or updated entities may have taken up to 6 hours to become searchable in the Control Panel and storefront.

European merchants may experience minor delays in search document updates during Control Panel interaction.

We are currently investigating this issue.

We are currently investigating an issue affecting stores using B2B Ninja, where users are unable to add products to a quote from the storefront.

We are currently investigating an issue with Single Sign-On (SSO) login through Microsoft Azure AD. We will post an update when we have more information available.

BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.

BigCommerce engineers are currently investigating an issue with elevated response times for Australia-hosted stores. We will provide an update shortly.

Commerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.