Gorgias
Last 30 Days
Ongoing Incidents
Incidents in the last 30 days
AI Agent actions failing: Cloudflare rule blocking Workflows API calls to Helpdesk API
We’ve identified an issue causing some AI Agent Actions to fail, starting at 19:21 UTC. Actions that read or update information in your helpdesk, such as order cancellations, return links, subscription changes and customer lookups, may not complete. In those cases the AI Agent may hand the ticket over to your team. Other AI Agent features keep working normally. Our team has identified the cause and is working on a fix. We’ll share an update within 2 hours.
Instagram messages delayed or not appearing in Gorgias
Some Instagram accounts connected to Gorgias are not receiving new direct messages and comments as tickets. Meta has confirmed an issue on their side affecting Instagram message delivery to connected apps, and their engineering team is working on it. Facebook Messenger and other channels are not affected. You don’t need to change anything or reconnect your Instagram integration. Until this is resolved, you can see and reply to affected messages directly in the Instagram app. We’ll post an update as soon as Meta shares more information.
Shopify checkout hijack campaign notice
We’re aware of a campaign targeting third-party apps on Shopify stores, where malicious code can be delivered to shoppers’ browsers through compromised app providers. After an initial investigation, we can confirm we have no evidence that Gorgias is affected. Our engineering team is actively monitoring the situation, and we are verifying the integrity of the scripts we serve to your storefront. We’ll send an update as soon as we have more information. In the meantime, we recommend reviewing the third-party apps installed on your store and checking Shopify’s guidance for any app you’re unsure about. If you see anything unusual related to Gorgias, contact us at support@gorgias.com.