Gorgias

The chat application is currently unavailable for most shoppers. The team is looking into the issue.

We are currently investigating this issue.

We've identified the issue on analytics data processing and currently working on a fix.

We identified an issue with an internal infrastructure component that is causing delays in message processing and automated actions. Our team is actively investigating and working on a resolution.

A fix has been implemented and we are monitoring the results.

There is a delay in processing Knowledge (guidances, HC articles, snippets) statistics. "Impact" and "Recent tickets" sections of Knowledge Hub show outdated results. We are working to fix the issue.

We are currently experiencing a degradation affecting our AI Agent's ability to fetch and search knowledge base content. As a result, the AI Agent may struggle to retrieve relevant articles and provide accurate responses.