Gorgias

We are experiencing an outage on Meta side that affects outbound messages on Facebook, WhatsApp and Instagram.

We are continuing to work on a fix for this issue.

We are currently investigating elevated latency in ecommerce data processing affecting customers in the **Australia Southeast** region. Starting around 04:00 UTC on June 7, an unexpected surge in ecommerce events caused a backlog in our internal processing pipeline. As a result, ecommerce data (orders, customer events, and related updates) may be delayed by up to ~1 hour compared to real-time for affected customers. No data loss is expected — messages are queued and being processed. The backlog is actively draining and we are monitoring the situation closely. We will provide an update once processing has returned to normal. We apologize for the inconvenience.

We are receiving a surge of data which is causing the customer consumer data lag of about 1h. We are monitoring the data and will send another update in the next 2h.

We're investigating delays in receiving and processing new incoming messages across channels. No messages are being lost, and all affected messages will be processed once the issue is resolved. Sending messages and handling of existing conversations remain unaffected.

Due to third party LLM provider outage, we are experiencing degraded performance, higher latency for AI Agent and Ticket Translation

We are currently investigating this issue. It's most likely related to an outage on the OpenAI API, despite they haven't about it on their status page.

We are currently investigating this issue.

We are currently investigating this issue.