Klaviyo

Customers are currently experiencing issues with Meta-connected features in Klaviyo, including WhatsApp messaging, Meta integrations, and Instagram connectivity. We are investigating a disruption with an upstream provider and will share another update as soon as we have more information.

Customers may be experiencing an error when selecting a template while creating or editing a campaign. Our team is actively investigating and will share another update as soon as we have more information.

Some customers may be experiencing delays with campaign sending, where sends are currently stuck in processing. We are investigating the issue and will provide an update as soon as we have more information.

All WhatsApp functionality is currently unavailable for customers due to an upstream provider outage (including sending, integration setup and template editing). The Engineering team is actively investigating and will share more information as soon as it becomes available.

Klaviyo is aware of an issue affecting the Shopify integration. Some customers attempting to set up a new Shopify integration, or performing actions that depend on the Shopify API, may be encountering errors. Customers with existing integrations may experience delays in Shopify data syncing. The issue is caused by a partial outage affecting an upstream service, and our team is actively monitoring the situation while automated retry processes work to recover affected requests. You can follow the external incident here: https://www.shopifystatus.com/incidents/gbqcx5fk01gz We will share more as soon as the situation is understood.

SMS event processing is delayed by approximately 2–3 hours. SMS sending is not impacted and recipients are receiving messages at the expected send times. This is impacting when SMS-related events appear in customer accounts, which may cause a delay in SMS event-triggered flows, real-time segments built on SMS event data, and reporting. Our team is actively investigating and we'll provide updates as soon as more information is available.

Customers may be experiencing intermittent errors and slow page loads in the Klaviyo app. Our engineering team is actively investigating. We'll provide updates as soon as more information is available.