Shopify

Users may experience issues when trying to access the Shopify Admin, Checkouts, and Storefronts. These may appear as 500 errors.

Merchants may experience issues when trying to use Sidekick within the admin seeing errors such as: - Sidekick ran into an issue - Sidekick getting stuck in loops of thinking > analysing > processing > thinking > analysing > processing - This may also affect merchants abilities to access our support documentation through the help centre

We have received reports that some card readers are not connecting to Shopify POS. This is currently being investigated.

We are investigating an issue regarding email and mobile app notifications and will keep you updated. Emails sent to merchants, along with those from the Shop App to buyers, may currently be unavailable. This may affect logins via email. Additionally, Shopify mobile push notifications may not be delivered to merchants. Currently, emails from merchants to buyers and transactional push notifications from the Shop App continue to operate normally.

Some customers might encounter an issue where shipping rates are not displayed during the checkout process on Shopify. To temporarily resolve this issue, reconfiguring any missing shipping zones, states, or provinces in the admin should restore shipping functionality at checkout. Check each shipping zone that you have configured, and ensure that there are states or provinces selected. Please see the following Help Doc for steps to update shipping zones: https://help.shopify.com/en/manual/fulfillment/setup/shipping-rates/shipping-zones#edit-a-zone

Merchants may experience login issues and errors when trying to access the Shopify admin. The error will appear as 500 messages. Shopify Mobile is also affected.

Merchants may experience issues when trying to access multiple areas of the Shopify admin interface. The error will appear as a 500 error. Admins may be working on the mobile app.